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Why cant I be treated as nice on the bus as I am in the air

 
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steamtrain6868



Age: 47
Joined: 28 Oct 2013
Posts: 9

PostPosted: Wed Oct 30, 2013 11:59 am    Post subject: Why cant I be treated as nice on the bus as I am in the air Reply with quote

Airline agents and attendants say please and thank you and generally kiss your ass to go overboard to give you good customer service. Greyhound used to handle your bags and agents would help you get on the last bus at the last minute. Drivers were talkative and friendly. Now bags are thrown into the mud at stations you have to handle your own bags and agents are anything but sales oriented.( http://www.youtube.com/watch?v=68dTwJNvE1E) When I have asked agents at the bus station why I don't get the same level of service that I get at the airport the standard reply is that "We serve a lower class of passenger". Then if that really is the case I assume that middle class bus riders who had the option of"leaving the driving to us" have left the building years ago.
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timecruncher



Age: 68
Joined: 23 Dec 2008
Posts: 456
Location: Louisville, Kentucky

PostPosted: Sat Nov 08, 2014 1:14 pm    Post subject: Reply with quote

They absolutely did. Some have simply switched to Southwest Airlines (an outfit that wrote the book on good customer service before, during, after travel), others have dabbled with Megabus (mixed results there), and the rest are simply driving or not traveling at all.

Greyhound around here in Louisville is absolutely a ghetto operation. Their staff and drivers are about as unprofessional as can be in my recent experience.

It is what it is.

timecruncher
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